FAQs on Compost Queens Acquisition

1. What is changing now that Compost Queens is Mission Compost?

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Nothing will change about your service nor cost.

 

For residential clients, your payment method will not change.

 

For commercial clients, we will be in touch with you directly to update your vendor payment systems. You will see changes with the branding throughout the website and on the bins.

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You will receive communications from info@missioncompost.com.

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2. What is staying the same?

 

Your service and pricing will stay the same.

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You will still be able to use the customer portal to skip services, make requests, and order your free compost soil. Please note the branding on the customer portal will change.

 

3. What does this mean for our customers?

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For our residential customers, you will have access to the same services you have always had. We are planning to work with partners in the sustainability space to offer you access to classes, community events and more drop off locations! We will be sending out a monthly newsletter with updates and events for you to participate in. More to come!

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For our commercial customers, Mission Compost is dedicating our efforts on establishing a framework based on UN principles, strategic marketing efforts to promote your business, and increased engagement from our team.

 

1. Framework on UN Principles: Mission Compost is working with a team at The University of Texas MBA program to develop a framework of how our processes and ultimately your efforts of composting are aligned with larger global initiatives. Our objective is to you resources to market your business to be apart of the larger efforts and give you materials to expand your ESG and community involvement policies.

2. Strategic Marketing Efforts: Mission Compost is hiring an individual who is dedicated to expanding our marketing platform. Our goal is to involve you and your audience to share your composting efforts. We have chosen an individual who has great experience in marketing the sustainability place.

3. Increased Engagement: Pilar Molak, owner and Vice President of Mission Compost is going to be working with you and your team to increase overall engagement. She will work directly with you to decipher which engagement approach is best suited for your team.

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4. Mission Compost commitment and mission:

 

We are committed to continue the growth of sustainability in San Antonio by offering composting services that are convenient, clean and customer focused. We want to give our clients the tools to create a big impact by adding a simple habit to their daily life.

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5. What is the best way to get in contact with Mission Compost customer service?

 

You can call or text us at 210-791-8457 or email us at info@missioncompost.com.

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6. Is Mission Compost registered as a diverse service provider?

 

We have submitted our registration through South Central Texas Regional Certification Agency. We will keep you updated as we progress through the process.

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7. Do I still have access to the customer portal?

 

Yes! Nothing will change with your experience on the customer portal. We will be changing the brand to Mission Compost on April 22, 2024.

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8. Where will you be dumping the compost?

 

We are still working with Talking Tree Farm. Betsy is still in charge of processing the compost into compost soil. We are dedicated to provide you with quality soil with the help of Betsy and The Talking Tree Farm team.